Is There Such a Thing as Being Too Nice?

One of my daily fees is Intuit’s Small Business Blog. If you are not familiar with it, you should be. This is the blog that is part of Intuit’s Small Business Division – and shouldn’t be confused with the blog that I work on, Intuit Accountants News Central. That one is part of Intuit’s Accounting [...]

What Accountants, Lawyers, Doctors and Others Can Learn From Poor Customer Service

I just came across this Inc. magazine article, “8 Customer Service Mistakes to Avoid,” by Jon Gelberg, and while I focus primarily on professional services, I think these mistakes apply to just about any industry or profession. The author writes about these mistakes based on his own experiences during a flight, and worked off of a [...]

Debt Ceiling to a Lower Credit Rating … Is it Time for Accounting Doom & Gloom?

(This posting originally appeared on CPATechViews.com)

Boy is it getting hot in here!

Yes, I live in Dallas where we are on our 36th or 37th straight day of 100+ temperatures, but it’s also hot as Hades based on some of the recent news, including this new story on CPA Trendlines about how the accounting sector just [...]

The Devil is in the Details, so Pay Attention!

(note: this post originally ran on CPATechViews.com)

Just last weekend, I was reminded about the importance of details.

I went to see a new documentary about the career of Bill Cunningham. If you don’t know who he is, don’t fret; I didn’t either until I did a little research to find out more about him. Cunningham is a [...]

Let's Keep a Positive Attitude in a Doomsday Economy

Last night during a networking event, I was a bit rattled by a colleague who told me his business is mostly non-existent. He blamed it on the economy.

I can’t tell you who this person was, of course, but I can tell you he is a freelance communicator I’ve known for a very long time. When [...]